2023
“The library serves as an amplifier and connector in the community it serves: Building Bridges to Legal Assistance,” in How Public Libraries Build Sustainable Communities in the 21st Century, eds. K.C. Williams-Cockfield and B. Mehra. Advances in Librarianship series, vol. 53. United Kingdom: Emerald Publishing (with Brooke Doyle and Lynn Silipigni Connaway.
Redefining the library experience: Findings from the 2023 OCLC Global Council Survey. Dublin, OH: OCLC Research. https://doi.org/10.25333/nzn0-xx63 (with Lynn Silipigni Connaway, Joanne Cantrell, Peggy Gallagher, and Christina Rodriques).
Pop-up Survey: Findings from the Building a National Finding Aid Network Project , Dublin, OH: OCLC Research. https://doi.org/10.25333/qfjb-h531 (with Lynn Silipigni Connaway and Chela Scott Weber).
Summary of Research: Findings from the Building a National Finding Aid Network Project. Dublin, OH: OCLC Research. https://doi.org/10.25333/7a4c-0r03 (with Chela Scott Weber, Lynn Silipigni Connaway, Brooke Doyle, Merrilee Proffitt, Bruce Washburn, and Itza A. Carbajal).
2021
How Users Find and Use Archival Aggregation Websites, Hanging Together (OCLC Research Blog), December 14, 2021.
Getting to Know Users of Archival Aggregation Sites, Hanging Together (OCLC Research Blog), September 30, 2021.
2013
.Museum: A survey of museums registered in the only cultural top-level domain, Museum Management & Curatorship, vol 28, no. 2.
Improving the Museum Experiences of Children with Autism Spectrum Disorders and Their Families: An Exploratory Examination of Their Motivations and Needs and Using Web-based Resources to Meet Them, Curator: The Museum Journal, vol. 56, no. 3 (with Pino Monaco, Mega M. Subramaniam, Beth Ziebarth, Paul T. Jaeger, & Katie Shanahan)
2012
Museum web accessibility: A pilot assessment of Mid-Atlantic Museums, The International Journal of the Inclusive Museum, vol. 4, no. 1, 15-28 (with Jonathan Lazar, Taiwo Adesina, David Michael Baumgart, Vladimir Brockmeyer, Hollis Leroy Bush III, Edwin Corpuz, Brandon Eaton, Joshua Fagan, Laura Fry, Haley Henderson, Andrea Herman, David Hillsgrove, Brian Jones, Stephanie Knauff, Cho Man Li, Zach Matthai, Jonathan Schlaffer, Joshua Slack, Bryan Sizemore, & Robert Weir Jr.)
2011
The Role of Public Libraries, the Internet and Economic Uncertainty, Librarianship in Times of Crisis (Advances in Librarianship, Vol. 34), Woodsworth, A., (Ed), Emerald Group Publishing Limited, Bingley, pp. 19-35, (with Kathryn Sigler, Paul T. Jaeger, John Carlo Bertot, Abigail McDermott, & Elizabeth J. DeCoster)
2010
Remedial Evaluation of the Materials Distributed at the Smithsonian Institution’s Annual Teachers’ Night 2010, Smithsonian Learning Labs (with Jennie Ito and Pino Monaco).
2007
The 2004 and 2005 Gulf Coast Hurricanes: Evolving Roles and Lessons Learned for Public Libraries in Disaster Preparedness and Community Services, Dealing with natural disasters in libraries, New York: Haworth 199-214, (with Paul T. Jaeger, Charles R. McClure, and John Carlo Bertot)
The 2004 and 2005 Gulf Coast Hurricanes: Evolving Roles and Lessons Learned for Public Libraries in Disaster Preparedness and Community Services, Public Library Quarterly, vol. 25, no. 3-4: 199-214, (with Paul T. Jaeger, Charles R. McClure, and John Carlo Bertot)
2006
Public Access Computing and Internet Access in Public Libraries: The Role of Public Libraries in E-Government and Emergency Situations, First Monday 11, vol. 9, (with John Carlo Bertot, Paul T. Jaeger, and Charles R. McClure)
Drafted: I want you to deliver e-government, Library Journal 131, vol. 14: 34-39, (with John Carlo Bertot, Paul T. Jaeger, and Charles R. McClure)
The Policy Implications of Internet Connectivity in Public Libraries, Government Information Quarterly, 23, 123-141, (with Paul T. Jaeger, John Carlo Bertot, and Charles R. McClure)
2005
CIPA: Decisions, implementation, and impacts, Public Libraries, 44, vol. 2, March/April, 105-109, (with Paul T. Jaeger, Charles R. McClure, and John Carlo Bertot)